Comments for Rambutan

Comment on Strength of focus by Nick Burnside

Nick Burnside — Mon, 09 Jan 2012 10:49:33 +0000

Hi David,

Thanks for the article today.

We had a similar challenge at Alton Towers back in 2005. How could we evolve a culture of praise versus the tradition of constantly telling people that they had done things wrong.

I remember spending time out on the park with our team highlighting the fact that praise and recognition will boost confidence, thus providing our guests with a memorable day out.

Thanks for the book recommendation.

Nick

Comment on How do you check understanding? by Peter Anscombe

Peter Anscombe — Wed, 14 Dec 2011 12:46:58 +0000

I couldn’t agree more!
If the is a breakdown in communications it is the fault of the transmitter not the receiver. That said if I were setting out on a long journey I would double check that I was going to the right place.
Peter

Comment on Passionate listening by Janet

Janet — Wed, 30 Nov 2011 22:52:23 +0000

I like it!
Very nice analogy…so key to slow down, give up your own agenda and simply be with others for the ‘music show’.
~Janet