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a dose of refreshment from our blog!


Well done Virgin Holidays

Lance was delighted to get a call from Leigh at Virgin Holidays to say they’d just won Silver for the Learning and Development team of the year at the 2014 Training Journal (TJ) Awards.

The winners of the TJ Awards 2014 were announced at The Brewery in front of an audience of around 550 sponsors, guests and finalists.

During the evening, 16 trophies were presented and we’re chuffed to bits that Virgin Holidays were recognised for the outstanding work they’re doing. With the likes of Morrisons, Tesco, Nationwide Building Society, The RSPB and Celebrity Cruises attending the TJ Awards, the guys at Virgin Holidays knew the competition was going to be tough. So they’re all proud as punch to get the Silver Award.

As for us at Rambutan, we’re so proud to be working with them and as far as we’re concerned, Virgin Holidays have the best teams in the whole wide world.

virgin


How to get employee engagement without doing it

Engagement

Have you heard senior managers in an organisation say they have plans to ‘do engagement’? They’ve recognised the impact poor engagement has on all aspects of their business’s effectiveness including, critically, the bottom line, and to their credit they’ve identified the need to do something about it. So, employee engagement goes on the agenda. All […]

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Make ‘em smile!

Written by: Nicki Emery In: Stunning customer service
Excellent customer service

While doing a little customer service research recently, Kat came across a lovely story which she really hoped was true. It was quoted as being an urban legend which made her think about what really great customer service could look like. I read a lovely little anecdote the other week about Apple, and their newest […]

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Beautiful….but useful?

Written by: Nicki Emery In: Rambutan bunch, Random refreshment
sink

The loo can be an inspiring place, and it was the inspiration behind Lucy’s recent thoughts about how complicated we sometimes make things and lose sight of what their purpose actually is. As consultants, we get to work in many different environments, from swanky London office blocks to railway station basements. During a recent visit […]

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